1. Initial Steps — Contact the Therapist Directly

Whenever possible, we encourage you to first discuss your concerns directly with your massage therapist. Many issues can be resolved through open communication and or are related to individual clinic policy.

2. Submit a Formal Complaint to RMTSMB

If you feel your concern has not been resolved or you prefer to bring it directly to RMTSMB, please submit your complaint in writing. Include:

• Your full name and contact information- we do not accept nor review anonymous complaints
• The name of the RMTSMB member involved
• A detailed description of your concern or incident (dates, times, and any supporting information)

Submit your complaint by:

• Email: info@rmtsmb.com

3. Complaint Review and Acknowledgement

Once received, RMTSMB will:

• Confirm receipt of your complaint within 7-10 business days
• Review the complaint promptly and fairly
• Determine if the complaint falls under RMTSMB’s jurisdiction

4. Investigation Process

If RMTSMB proceeds with the complaint:

• The member will be notified of the complaint and given an opportunity to respond.
• RMTSMB may gather additional information or speak with witnesses as needed.

The investigation aims to be thorough but timely.

5. Resolution and Outcome

Based on the findings, RMTSMB will:

• Take appropriate action, which may include education, mediation, or other remedies.
• Inform you and the member of the outcome

Please note: RMTSMB is an association and not a regulatory body. Serious complaints related to professional misconduct or legal matters may be referred to the future regulatory college or relevant authorities.

6. Serious Complaints – Sexual or Fraudulent Behaviour

If your complaint involves sexual misconduct, abuse, or fraudulent behaviour, please contact the appropriate authorities immediately, such as:

• Local Police Service
• Manitoba Justice or Public Safety Agencies
• The future Regulatory College of Massage Therapy (when established)

RMTSMB does not investigate criminal matters but will cooperate fully with authorities as required.

Contact Us

If you have questions about the complaints process or need assistance, please contact us at:

• Email: info@rmtsmb.com
• Phone: 204-396-7795

RMTSMB is committed to fairness, transparency, and supporting the integrity of the massage therapy profession in Manitoba. Thank you for helping us uphold these standards.